cannot connect to the management portal but can connect to the web gateway - "Server is currently unavailable"
I just restarted an AWS instance that have been dormant for 6 months (license still valid) only to find that the web application on there doesn't work and that I cannot connect to the management portal. I can however connect to the web gateway fine but it reports the "Server is currently unavailable".
Grateful any for any advice.
Fred Gustafsson
Comments
Hi Fred,
on the AWS instance what does the command "iris list" return?
Also you can have a look at the messages.log file located at the <installDir>/mgr/messages.log
This should give you an idea of what the issue is.
The CSPSystem user has probably been disabled because it has not been active for so long. You can connect to the terminal and use the ^SECURITY routine to display all the users and check the ones disabled.
If this doesn't work and you need access quickly, contact the WRC.