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Vinay Kumar
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Question Vinay Kumar · Jun 16, 2020

Error:Factory Not Connected sometimes

#HealthShare #.NET

I am using healthshare 2017.2 & developed API in vb.net . sometimes API gets error when system tries to connect Cache Database. why this error occurs randomly ?

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João Navarro · Jun 16, 2020

Caché will refuse a connection if all licenses are used.  You should see a message in the cconsole.log file like this:

06/16/20-14:16:19:849 (9860) 2 License limit exceeded 1 times since instance start.

You may be also experiencing network problems. You should check this with your network administrator.

Hope this helps!

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Vinay Kumar  Jun 17, 2020 to João Navarro

Hi Joao,

I have checked the Log & it is clearly showing License exceeded. 

Thanks for your response

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