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Question Vermon Ferre · Feb 28, 2024

Installation hangs

I had some issues with my install so I tried removing the software using Windows Add/Remove programs but it just froze. It messed up my install and now I can't access the SMP. 

I tried reinstalling using the same commands I did on first install but it froze again. There were no logs in the installdir that was created. Windows log just shows install started.

Product version: HealthShare 2019.1

Comments

Enrico Parisi · Feb 28, 2024

Are you running it from an elevated (administrator or equivalent) command prompt?

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Vermon Ferre  Feb 28, 2024 to Enrico Parisi

Ran command prompt as admin and also logged in as admin on windows. Same results on both instances.

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Vermon Ferre  Feb 29, 2024 to Pierre LaFay

I tried doing that as well. Logged on as a local admin, did add/remove. It looked to work but the bar is also just stuck and I don't see any progress.

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Vermon Ferre · Mar 12, 2024

I was finally able to resolve my issue. First I used msiexec /x to uninstall each and every product code registry entry. Then I deleted all intersystems folders (some CSP fonts won't allow you to but it's ok), then deleted the registry entries. New install using the command line worked after.

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