what settings in Linux do I need to change for the SMP ( CSP) to work

we've set up a new RHEL server 7.9  

I was able to get the portal to work partially from running this command

[root@facsp1 DSA200]# firewall-cmd --zone=public --add-port=57772/tcp --permanent
success

though as I said it was partial. any idea where else I need to change to make this work?

thanks

Paul