Hi community,

A colleague gets ERROR #822: Access denied every time he tries to log in via Management portal. It is NOT the case of wrong credentials: I reset his password password to a temporary one so it would prompt him to create a new one upon first login. He did get the prompt, changed his password and his next attempt at logging in displayed the same error.

The audit log record displays this:
Error message: ERROR #862: User is restricted from running application /csp/sys/op, %Admin_Operate:U required -- cannot execute.
Web Application: /csp/sys/op
$I: |TCP|1972|1533396
$P: |TCP|1972|1533396