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Question Paul D'Amato · Jun 18, 2023

How do I reset the View Audit Database page when it returns a blank page?

what happened is, I selected a user to investigate their entries. I didn't enter a start date.

After hitting search, the query timed out, (or i cancelled it, I don't recall).

Now, when I go to that page, the browser processes and nothing is displayed.

I cleared my browser's cache, and I still get a blank page.

I'm running on Win10.

I use Chrome as my default browser. The problem also happens in Fire Fox.

i can log in as a different user and the page displays as expected.

How can I correct this situation?

Thanks!

Product version: HealthShare 2020.2

Comments

Kamal Suri · Jun 19, 2023

The only way I found so far is to delete the user and create it again. Audit search criteria set is saved somewhere and everythime by default it try to search to that.

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Alex Woodhead  Jun 19, 2023 to Kamal Suri

That does sound as if painted into a corner, especially if this is superuser account.

The preferences are cached in a Portal Settings global.

Can raise an idea on Ideas Portal to facilitate convenient clear / reset of user portal cached settings.

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Paul D'Amato  Jun 22, 2023 to Alex Woodhead

Thank you.

I'll bring this over to the Idea Portal.

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Vic Sun · Jun 22, 2023

Reach out to the WRC for this, they can help you reset the global that defines the search criteria.

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