How do I reset the View Audit Database page when it returns a blank page?
what happened is, I selected a user to investigate their entries. I didn't enter a start date.
After hitting search, the query timed out, (or i cancelled it, I don't recall).
Now, when I go to that page, the browser processes and nothing is displayed.
I cleared my browser's cache, and I still get a blank page.
I'm running on Win10.
I use Chrome as my default browser. The problem also happens in Fire Fox.
i can log in as a different user and the page displays as expected.
How can I correct this situation?
Thanks!
Comments
The only way I found so far is to delete the user and create it again. Audit search criteria set is saved somewhere and everythime by default it try to search to that.
That does sound as if painted into a corner, especially if this is superuser account.
The preferences are cached in a Portal Settings global.
Can raise an idea on Ideas Portal to facilitate convenient clear / reset of user portal cached settings.
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Thank you.
I'll bring this over to the Idea Portal.
Reach out to the WRC for this, they can help you reset the global that defines the search criteria.